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Your Insurance Group is an insurance specialist providing services to small and medium sized businesses across Australia.
We offer a broad range of insurance policies, underwritten by reputable insurers. These policies are tailored to specific groups such as trades, small business, landlords, truck divers and the motor trades industry.
From listening to our clients, we have learnt what is important to you when dealing with an insurance company. We have responded to your requirements by providing:
| - Tailored products |
- Value for money packages |
| - Monthly payments* |
- Simple, straight forward documents |
| - Prompt call back |
- A no fuss telephone
service |
General Insurance Code Of Practice
At YIG, we are focussed on providing our clients with efficient service.
YIG operates within the General Insurance Code of Practice, a set of standards developed by the Insurance Council of Australia (ICA). This Code of Practice sets minimum service standards which complement the world-class regulatory system now governing Australia's financial services sector.
For a copy of the General Insurance Code of Practice, please click here.
The ICA also provides Consumer Guides to help consumers understand the basics of insurance and to learn how insurance works and the risks of underinsurance. This information can be accessed on the ICA website at www.insurancecouncil.com.au.
Our Complaints Handling Procedures
If you have any reason to complain, we will do everything possible to resolve the matter on your initial contact with us. You can access a copy of our complaints handling procedures in the Our Commitment To You brochure, which can be downloaded below or by clicking here.
> Our Commitment To You
> General Insurance Code Of Practice
Fire Services Levy
In some Australian states, we are required by law to contribute to the annual budget for fire services. The relevant authority in these States determines the amount of our mandatory contribution. It is calculated on our percentage share of the premium income received by all insurers for particular classes of insurance cover, in the preceding financial year.
Each year, we calculate what our mandatory contribution is likely to be for the following financial year, so that we can proportionately pass the cost on to you and to all of our other insureds, who have the classes of insurance policies on which we have to pay this mandatory contribution. In this way, we can collect the funds we need to pay our contribution, when it falls due.
We pass the cost of our contribution on to you as a levy which we charge on the premium you pay on the particular class of insurance policies on which our contribution is calculated. We call this the "Fire Services Levy" (FSL).
Any FSL you are charged is based on detailed forward estimates which we prepare of our total premium income for the particular classes of policies which are affected, for the relevant financial year. We do not know our mandatory contribution in advance and therefore cannot determine precisely what amount we need to allocate to each policy which is affected, at the time each premium is payable. By necessity, the FSL we charge on any policy is therefore an estimate. This means the total amount we collect as a FSL from all our insureds, may in some cases exceed the actual amount of the fire services contribution, which we are required to pay to the relevant State authorities.
If the amount we collect in a given period from all our insureds exceeds the amount we are required to pay to the relevant State authority, we are not required and nor do we repay any excess to you. Similarly, we do not ask you to pay any extra to us, if we did not collect enough to cover the total cost of our mandatory contribution in a given period.
If we include in any of your policies an amount to take into account our estimated obligation to pay our mandatory contribution, we will show the amount as an item called ‘Fire Services Levy’, in the ‘Total Amount Payable’ on your certificate of insurance.
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Your Insurance Group (YIG) is a trading name of Wesfarmers General Insurance Limited, part of the Wesfarmers Limited group of companies.
*Conditions and charges apply. Our products are issued by Wesfarmers General Insurance Limited ABN 24 000 036 279 AFSL 241461 and Zurich Australia Insurance Limited ABN 13 000 296 640 AFSL 232507. Contact YIG for a Product Disclosure Statement to help decide if the policy is right for you. Any advice contained here is of a general nature only and does not take into account your objectives, financial situation and needs. Before acting on any advice you need to consider its appropriateness. You can refer to our Financial Services Guide for more information. |
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